1. How do you deal with my contact information, which I entered during purchase?

 We normally keep all the contact information provided by the customers like their choice of bouquets and delivery date entered at the Delivery Information Form during purchase in our protected merchant server database. We also keep all the printouts safely for record purpose.

 2. When will you require my contact information?

 Customer's contact information will be required for the following purposes:

a.    Market Analysis

 Information like customer's choice of flowers/gifts, country of the senders and the recipients are used to identify markets that require our services. The information and the result of analysis are entirely required for internal use and are kept confidentially.

b.     Channel for Communicating Purchase and Delivery Status

 Sender's email is needed as a channel for communicating purchase status (e.g. evidence of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).

c.     Products and Services Update

Sender and recipient's email addresses are also necessary for forwarding new products and services updates.

d.      Festival and Other Promotions:

 Sender and recipient's email addresses are required for Festival and Other Promotions.

 3. Do you collect and store my credit card information?

No. We do not collect and store your credit card information. We do not get any idea of Credit Card number. During purchase you will enter your credit card information directly into the form posted by the credit card payment gateway. Thus, all your credit card information will be collected and protected by the credit card payment gateway directly in the most secured way.